Privacy Policy
Last Updated:
This Privacy Policy explains how Kingswell Trading Co., Ltd. ("Kingswell", "we", "us" or "our") collects, uses and handles information when you visit our website or contact us.
Who We Are
This website is operated by Kingswell Trading Co., Ltd. under the brand name Kingswell. We are a China-based B2B trading company specialising in coffee equipment, cookware and kitchenware.
If you have any questions, you can reach us at support@kingswellbiz.com or through WhatsApp.
Information We Collect
Our website does not offer user accounts, online contact forms or payment processing. We may collect information in the following ways:
- Information you share with us. When you contact us by email or WhatsApp, we receive the information you choose to provide. This may include your name, contact details, company name and the contents of your message.
- Website analytics. We use Google Analytics to understand how visitors use our website, including which pages are viewed, visitors' approximate locations, browser types and devices. Google Analytics uses cookies and similar technologies to collect this information, and the data is processed by Google under its own privacy policy. You can block these cookies in your browser settings or use Google's opt-out browser add-on.
- Technical information. Our website is hosted through Cloudflare, which may process technical data, including IP addresses, to deliver website content, maintain security and prevent abuse.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotations;
- Process orders, coordinate suppliers and production, arrange quality inspections and manage shipping;
- Understand how our website is used and make improvements;
- Meet applicable legal obligations.
What We Don't Do
We do not sell your personal information. Our website does not display third-party advertising.
When We Share Information
If you contact us through WhatsApp or email, your communications may also be processed by WhatsApp (operated by Meta) or your email service provider under their respective privacy policies. We use Cloudflare for website hosting and Google Analytics for website analytics. Where necessary to fulfil an order, we may share relevant information with manufacturers, freight forwarders, inspection providers or other service partners. We limit this sharing to information needed for the relevant service.
International Data Transfers
We are based in China and work with customers worldwide. Information you provide may be processed in China or in other countries where our service providers operate.
How Long We Keep Information
We keep inquiry messages and order records only for as long as needed for the purposes described in this policy or as required by applicable law.
Your Privacy Rights
Depending on where you live and the laws that apply, you may have the right to access, correct or request the deletion of your personal information, or to object to certain types of processing. To make a request, please email us at support@kingswellbiz.com.
Children's Privacy
Our website is intended for business users and is not directed at children.
Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last updated.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at support@kingswellbiz.com.